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Terms And Conditions

Your access to and use of this website ('Website')/ smartphone application ('App') is subject to the following terms and conditions and all applicable laws. By accessing and browsing this Website, you accept, without limitation or qualification, these terms and conditions and acknowledge that any other agreements regarding the use of this Website/App between you and Dawaai (Pvt.) Ltd. (“Dawaai”) are superseded and of no force or effect.

  • The information on this Website is intended for general information purposes only and its accuracy is not guaranteed. Dawaai hires experienced, qualified pharmacists from reputable institutions and whilst they may, if asked, recommend a pharmaceutical product for a particular use, it is strongly urged that neither this service nor the use of this Website/App should be used as a substitute for medical care or medical advice. Should you have a medical condition, promptly see your physician/general practitioner or other health care provider.
  • Your order shall stand confirmed once it is dispatched from the relevant Dawaai storage facility, which is normally within ten (10) minutes of order placement. Once confirmed, you shall be bound to pay for your order upon its delivery at the address supplied by you in this connection at the time of order placement. In the event of any failure to make payment, Dawaai reserves its right to take appropriate steps, at your risk and cost, for the recovery of the outstanding amount along with any applicable damages.
  • Many of the pharmaceutical products listed on this Website are available only by prescription. Such products shall not be physically handed over to you by Dawaai’s riders until and unless you have provided a recent valid prescription to Dawaai along with such other details as Dawaai deems appropriate (including but not limited to the name, specialisation, contact details and place of practice of your doctor) either by electronically transmitting scanned copies thereof to Dawaai or by providing physical copies thereof to the Dawaai rider at the time of delivery.
  • The information, documents and graphic depictions (the “Information”) published on this Website are the property of Dawaai and where applicable, its business partners. Dawaai assumes no responsibility for errors or omissions in the Information on this Website/App. In no event shall Dawaai be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of this Website/App or the Information. Dawaai reserves the right to make additions, deletions, or modification to the Information on this Website/App at any time without prior notice.
  • Except as provided in this paragraph, no license or right, express or implied, is granted to any person under any patent, trademark, trade dress or other proprietary right. Dawaai grants a limited right to use the Information provided that the Information is not modified in any way and is used for informational and non-commercial personal use, and provided that Dawaai’s copyright notice appears on any copies.
  • Links to third party websites may be provided for the interest or convenience of visitors to this Website/App. The terms of use and privacy policies of third party websites may be different from those that are applicable to this Website/App. A link from this Website/App to a third party website does not constitute an endorsement of the products or services offered by the third party website. Furthermore, Dawaai accepts no liability for links to third party websites (including any liability deriving from a breach or omission in the privacy policies of third parties) and is not in any way responsible for the accuracy or legality of the content thereof.
  • Dawaai is a digital healthcare platform that facilitates the purchase of medicines (Both prescription and OTC) through an online channel sold by our trusted third party pharmacies and hospitals partners.
  • Dawaai has not reviewed any or all of the third party websites which contain links to this Website and is not in any way responsible for the accuracy or legality of the content of any such off-site pages or any other websites linked to this Website/App. If you wish to link your website to this Website/App, you may only link to the home page. You may not link to any other pages within this Website without the prior written consent of Dawaai. Quotation or use of one or more portions of this Website/App in any third party website without written consent is likewise prohibited.
  • Dawaai App itself does not undertake any COVID Testing itself and instead allows customers to access vendors which conduct these tests, etc. ensuring the privacy of customer data at all times. All vendors conducting tests are duly licensed by the Government Authorities.
  • All User Data in particular related to COVID tests, etc. accessed through DAWAAI platforms will remain the sole property of User. User shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of and for obtaining any permission for all User Data. Subject to the terms and conditions of the DAWAAI platforms, User grants to DAWAAI a non-exclusive license to use, copy, store and transmit User Data to the extent reasonably necessary to provide and maintain the DAWAAI Platform. User acknowledges and agrees that Dawaai Company employees and DAWAAI subcontractors may have access to User Data in connection with the performance of this Agreement. User acknowledges and agrees that the User Data posted and/or stored on the DAWAAI Platform are not accessible by other users of the DAWAAI Platform. User Data shall be considered as confidential information. User shall defend the Dawaai Companies against all third party claims arising from or relating to (i) User’s use of the DAWAAI Platform in violation of applicable laws or regulations, and/or (ii) any violation, infringement or misappropriation of the rights of a third party resulting from the User Data, and shall pay all costs, damages and expenses (including reasonable legal fees) finally awarded against DAWAAI by a court of competent jurisdiction or agreed to in a written settlement agreement signed by User arising out of such claim, provided (i) DAWAAI provides User with prompt written notice of the claim, and (ii) DAWAAI gives User sole control of the defense of the claim and any related settlement discussions and provides reasonable cooperation in the defense and settlement of the claim.
  • Information on this Website/App is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Dawaai may at any time revise these terms and conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and conditions by which you are bound.
Quantity Request Form

Dear Customer! We only allow given quantity of the selected product. If you want to order a greater quantity, please fill this form so that our sales team can get in touch with you to facilitate your order